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Last updated: 19 August 2026

At ANLÕ, we want you to be satisfied with your purchase. If you are not satisfied with your order, you may have the right to withdraw from the distance contract in accordance with applicable Latvian and European Union consumer protection law.

1. Right of Withdrawal

If you are a consumer, you have the right to withdraw from your purchase within 14 days from the day you receive the goods, without giving a reason.

To exercise your right of withdrawal, please contact us in writing at:

Email: info@anlo.lv

Your withdrawal notice must clearly state that you wish to withdraw from the purchase and should include your order number and contact details.

After notifying us of your withdrawal, you must return the goods without undue delay and no later than 14 days after notifying us of your decision to withdraw.

2. Condition of Returned Products

You may examine the product to the extent necessary to establish its nature, characteristics and functioning.

You are responsible for any decrease in the value of the goods resulting from handling beyond what is necessary to examine the goods in the same way as you would be able to examine them in a physical store.

For health protection and hygiene reasons, the right of withdrawal may not apply to sealed products that are unsuitable for return after the seal has been opened.

This exception applies only where the statutory conditions for the exception are met.

3. Return Shipping Costs

Unless otherwise required by applicable law, you are responsible for the direct cost of returning the goods when exercising the right of withdrawal.

If you received an incorrect, damaged or defective product, please contact us at info@anlo.lv before returning it. We will provide instructions for resolving the issue.

4. Refunds

If you validly exercise your right of withdrawal, we will refund the payments received from you, including the standard delivery cost you paid for the order.

We will process the refund without undue delay and no later than 14 days from the day we receive your withdrawal notice.

We may withhold the refund until we have received the returned goods or you have provided evidence that the goods have been sent back, whichever occurs first.

Refunds will normally be made using the same payment method used for the original transaction, unless otherwise agreed or required by law.

5. Damaged, Defective or Incorrect Products

If your product arrives damaged, defective or different from what you ordered, please contact us at info@anlo.lv as soon as possible and provide your order number and, where appropriate, photographs of the issue.

Your statutory consumer rights regarding defective or non-conforming goods are not affected by this policy.

6. Exchanges

We do not normally offer direct product exchanges.

If you wish to return an eligible product, please follow the withdrawal or return procedure above and place a new order if you wish to purchase another product.

7. Contact

For questions regarding returns or refunds, please contact:

ANLÕ
Email: info@anlo.lv
Website: anlo.lv